At Dusk Nigeria Limited, we are committed to delivering quality and satisfaction. Our refund policy ensures fairness for our customers while maintaining the integrity of our handmade products:

1. Refund Eligibility:

• Refunds are accepted only for damaged or defective items reported within 48 hours of delivery.
• Personalized or custom orders are non-refundable.

2. Refund Process:

• Send an email with proof of purchase and a clear photo of the issue to our customer care team at Dusk.co.ng @gmail.com
• Once your request is approved, refunds will be processed within 7–10 business days.

3. Exchange Options:

• Damaged or defective items can be exchanged for a similar item of equal value.

4. Non-Refundable Cases:

• Change of mind after order confirmation.
• Incorrect storage or handling of items after delivery.

Delivery Policy

We aim to provide seamless delivery services for all our customers:

1. Delivery Timelines:

• Orders are processed within 1–2 business days for in-stock items.
• Custom orders may take 7–10 business days for production and delivery.

2. Delivery Locations:

• We currently deliver nationwide in Nigeria. International delivery is available on request.

3. Delivery Charges:

• Delivery costs vary based on location and will be communicated at checkout.

4. Receiving Your Order:

• Please inspect your package upon delivery. Any issues must be reported within 48 hours.

5. Missed Deliveries:

• If a delivery is missed, a second attempt will incur an additional delivery fee.

Business Policy

Dusk Nigeria Limited is dedicated to maintaining ethical practices and exceeding customer expectations. Here’s what we stand for:

1. Quality Assurance:

All our products are handmade using premium materials to ensure durability, safety, and aesthetic appeal.

2. Customer Experience:

• We prioritize clear communication and excellent service, making every transaction smooth and memorable.

3. Sustainability:

• Our products and packaging are designed to minimize environmental impact.

4. Intellectual Property:

• Our designs and products are exclusive to Dusk Nigeria Limited.

5. Code of Conduct:

• All dealings, from customer interactions to collaborations, are governed by respect, transparency, and professionalism.

6. Returns on Custom Orders:

• Due to the bespoke nature of custom pieces, refunds or exchanges are not available for these items unless damaged.